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Privacy Policy

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Food Allergy Canada respects your privacy and is committed to protecting the information you share with us. We recognize the importance of protecting your privacy and have created this policy to show our commitment to your privacy. The purpose of this policy is to explain the practices and procedures we implement to protect your personal information, the way we use this information and the choices you can make regarding our use of your personal information. Food Allergy Canada has based this policy on the 10 Privacy Principles contained in the Canadian Standards Association (CSA) Model Code for the protection of personal information.

Privacy Principles

1. Accountability

We are committed to protecting your privacy rights and personal information. We are responsible for the protection of your personal information collected through our offices, website, programs, and activities. Personal information includes your name, address, and medical and credit card information. Only authorized employees have access to your information.

2. Identifying Purposes

We will identify the purpose for collecting any personal information from you before or at the time of collection. Food Allergy Canada collects information for the Allergy Information Service, newsletter, donations, and to keep you informed about our work and industry news. Food Allergy Canada also uses this personal information to advise users of new online materials, activities, and events, and to provide users with the opportunity to contribute to local and national programs and research initiatives.

Personal information will only be collected with your knowledge and consent. Food Allergy Canada will not collect, share, or use any personal information without your consent; and you may withdraw your consent at any time by contacting us at the address below.

4. Limiting Collection

You may browse Food Allergy Canada websites or view our Facebook and Twitter feeds without submitting any personal information. However, if you choose to sign up for the Allergy Information Service, e-mail lists, purchase products, or participate in an event, contest, or program, you may be asked for applicable personal data such as your name, gender, postal address, e-mail address, phone number, fax number, payment information, relationship to allergies, and date of birth. We only collect personal information relevant to the purposes that have been identified and the information is obtained fairly and lawfully. The purpose of collecting such data is to assist Food Allergy Canada in contacting individuals with relevant information and to collect payments made online.

5. Limiting Use, Disclosure, and Retention

Your personal information will not be used or disclosed for purposes other than those for which it was collected.

Personal information included in specific questions submitted to Food Allergy Canada is used solely as internal market research to help us to serve you better. All other information entered on this site is used for aggregate demographic analysis only and no personally identifiable information is included in these analyses.

Food Allergy Canada never shares your personal information with third parties without your consent. Personal information collected from the Allergy Information Service and donation pages is never shared with third parties. Food Allergy Canada only retains personal information for as long as necessary for the above-mentioned purposes.

6. Accuracy

Personal information shall be as accurate, complete, and up to date as is necessary for the purposes for which it is to be used. The personal information collected through the Allergy Information Service is provided by individuals themselves and is considered accurate unless informed otherwise.

7. Safeguards

Food Allergy Canada implements physical, electronic, and managerial procedures to ensure that your personal information is protected at all times. Our servers are housed offsite in Canada in a secure facility. Employees are reminded of the importance of protecting the privacy of individuals and only have access to personal information on a need-to-know basis. All employees are made aware of the Privacy Policy and of any updates or changes to it.

8. Openness

Food Allergy Canada is open about its policies and procedures. We will notify you of any changes to this policy by posting a notice prominently on the main page of our website. We also inform individuals about the purposes for collecting, using, and disclosing personal information and how personal information can be accessed.

9. Individual Access

You may access your personal information or opt out of Food Allergy Canada’s communications at any time by contacting us directly at the address below.

If you have subscribed to any newsletter published by Food Allergy Canada, you may unsubscribe by following the instructions in the e-mail containing the newsletter. You may also remove yourself from Food Allergy Canada’s e-mail list by contacting us via e-mail. Your e-mail address is never shared with third parties without your express consent.

You may also notify us that you choose to opt-out of all communications by sending us your name, phone number, e-mail, and postal addresses and indicating that you would like to opt out of all communications from Food Allergy Canada.

If you have any questions about this Policy or you wish to review or correct any personal information, you may contact us by mail, e-mail, or telephone at the address and numbers listed below.

Food Allergy Canada
505 Consumers Road, Suite 507
Toronto, Ontario M2J 4V8

Telephone: 416-785-5666
Toll Free: 1-866-785-5660
Fax: 416-785-0458

10. Challenging

If you are concerned about our compliance with this privacy policy you may address these concerns with us directly by contacting us at the address listed above.

Use of Cookies

A cookie is a small amount of data which is sent to your browser from a website’s server. This information is then available to the website’s server to track visitor access, to recognize repeat visitors, and to facilitate a visitor’s use of the site. Food Allergy Canada may use cookies to improve your online experience by recording interests and preferences and frequently entered information. We do not use cookies to access information from your computer that was not originally sent in a cookie. Food Allergy Canada does not share information transferred through cookies with any third parties or use it for promotional or marketing purposes.

If you do not want information collected through cookies, you can set your browser to deny the use of cookies or alert you when cookies are being transferred to your browser. Please note that in order to login to update or view your information in the Allergy Information Service you must accept cookies for the login system to work.

Changes to this Policy

Food Allergy Canada reserves the right to change this Policy at any time. To better serve you and your concerns about your privacy, we will notify you of any changes to this Policy by posting a notice prominently on the main page of our website indicating that there has been a change or update to the Privacy Policy.

Linking Policy

Our Websites

Linking to Food Allergy Canada’s Websites

Food Allergy Canada encourages and permits text links to content on its website(s), provided that any such links follow these guidelines. We do NOT endorse companies, products or services, and strictly prohibit any suggestion of endorsement, recommendation, or superiority of one company, product, or service over another company, product or service. Additionally, you may not represent that you have, or your organization has, a relationship with Food Allergy Canada or any of the events, products, or services that Food Allergy Canada provides unless that relationship is the subject of a written agreement that has been signed by Food Allergy Canada.

  1. Food Allergy Canada does not allow framing of its website(s), or use of other techniques that may alter in any way their visual presentation or appearance of its website(s). When setting up a link to our website(s), it should open in a new Web browser window rather than displaying the pages in a frame of the linking site’s Web template.
  2. Links directly to Food Allergy Canada’s website(s) should be text-only. You may not use Food Allergy Canada’s logo on external websites or as a profile picture on social networking such as Twitter, Instagram, Facebook or YouTube, without permission in the form of a signed agreement with Food Allergy Canada.
  3. You may use one of these lead-in sentences with your text link to Food Allergy Canada’s website(s):
    • Food Allergy Canada’s mission is to educate, support, and advocate for the needs of individuals and families living with food allergy and the risk of anaphylaxis, and to support and participate in food allergy research.
    • Food Allergy Canada is a trusted source of information about food allergy and anaphylaxis. For more information, visit foodallergycanada.ca.
  4. Food Allergy Canada does not allow other blogs or websites to copy and reuse information or material(s) from its websites without specific, written permission.
  5. Food Allergy Canada shall have no responsibility or liability for any content appearing on your blog or website. You agree to indemnify and defend Food Allergy Canada against all claims arising out of or based upon your website.
  6. Food Allergy Canada reserves the right to withdraw permission for any link at any time.

Linking from Food Allergy Canada’s Websites or Re-Tweeting/Re-Posting

  1. When Food Allergy Canada’s website(s) or social media link to other sites maintained by third parties, over which Food Allergy Canada has no control, Food Allergy Canada does not assume any responsibility or liability for any communications or materials available at the sites to which it links, including responsibility or liability for their accuracy or for any damages resulting or arising from the use of any of their products and/or services. A link on Food Allergy Canada’s website does not imply endorsement or recommendation by Food Allergy Canada. The links are shown solely for users’ information and convenience. Users should do their own diligence to determine what products and/or services are right for their use.
  2. Food Allergy Canada does not provide links from its website(s) to external sites except as specified by a pre-existing sponsorship agreement/contract, partnership, or other contractual business relationship.

Food Allergy Canada reserves the right to add, modify, and delete these guidelines at any time at Food Allergy Canada’s sole discretion.

Food Allergy Canada Posting Policy

This Posting Policy (the “Policy”) provides important information about your use of the Food Allergy Canada forums (Question of the Month, online support groups and social media such as Twitter and Facebook). You should read it, understand it, and consider printing a reference copy when using these forums. By contributing any material to these forums, the user agrees to abide by this Policy as presented to you, without changes. Food Allergy Canada will accept no additions or deletions. At any time, Food Allergy Canada may change, add, or remove any part of this Policy. If any future change is unacceptable to you, you should discontinue using the forums. Your continued use of these forums will always indicate your acceptance of this Policy and any changes to it. In addition to this Policy, all use of the Food Allergy Canada website is governed by the Food Allergy Canada web policies.

Any message posted on these forums is the sole opinion of the author of the message and does not necessarily reflect the views of Food Allergy Canada or other members.

The forum user agrees that he/she is solely responsible for the content of his/her submission and will not hold Food Allergy Canada responsible for any claim based on the content of the submission. Information posted in a submission is not a substitute for medical advice or care from a qualified doctor. Food Allergy Canada does not accept any liability for the content or accuracy of any material submitted by users.


Users have access to Food Allergy Canada’s forums through a valid email address and secure password. Users are asked to create a unique username and password to protect their privacy. Please review Food Allergy Canada’s Privacy Policy, which describes how Food Allergy Canada collects, uses, and protects your personal information. Inappropriate, offensive, or abusive usernames, comments, and posts will not be accepted on these forums or Food Allergy Canada website. Food Allergy Canada reserves the right to automatically change usernames and delete submissions if they do not follow this policy.


The following standards must be adhered to when posting a submission on Food Allergy Canada’s websites, social media, blogs, or other forums. Food Allergy Canada reserves the right, but not the responsibility, to remove content, terminate, or suspend a user’s access to Food Allergy Canada’s social media, forums, or websites, without prior notice, if any of these rules are violated:

  • Be respectful and considerate of the other users and readers of the forum;
  • Inappropriate, offensive, abusive, harmful, threatening, harassing, libellous, defamatory, hateful, obscene, indecent, sexually explicit, racially or ethnically objectionable material of any kind is not permitted;
  • Users are not permitted to harass or “flame” other users by posting any harmful, threatening, abusive or hateful material which would encourage criminal conduct or the violation of the rights of other;
  • Do not post polls or petitions or links to same;
  • Users are not permitted to post advertisements of any kind which includes, but is not limited to, links to products and services;
  • Posting of any of the following is not permitted:
    • copyrighted or trademarked material
    • personal information of your own or that of others
    •  graphics or images of any kind
    • links of any kind; and
  • Material submitted must be your own work or work to which you have a license. You warrant and represent that you own or otherwise control all of the rights to the information contained in your submission.

License to Use Submission

By sending a submission to a forum you agree to grant Food Allergy Canada a perpetual, royalty-free, non-exclusive worldwide right license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public and exercise all copyright and public rights with respect to the submission. If you don’t want to grant Food Allergy Canada the rights set out above, do not send your submission to the forum.


  1. You must be at least [13] years old to post to the forum. If you are over [13] years old but have not reached the age of majority, you must have your parent or guardian’s permission to post to the forum.
  2. Never reveal any personal information.

Breach of the Policy

  1. If you fail to abide by this Policy, Food Allergy Canada may remove your submission. Repeated inappropriate submissions or comments may result in your being blocked, or your account being placed into temporary or permanent suspension in your ability to participate in any area of Food Allergy Canada’s forums, social media or website.
  2. If you post or send offensive or inappropriate content anywhere on or to the website, social media or online forums, or otherwise engage in any disruptive behaviour which Food Allergy Canada considers to be serious and/or repeated, Food Allergy Canada may use all available information about you to stop further infringements. This may include blocking, as well as informing relevant third parties such as your employer, school, internet service provider, or law enforcement authorities of the infringement.
  3. Food Allergy Canada reserves the right to delete any submission, or take any action against any account or follower, at any time, for any reason.